Overview
Service
Policy
Privacy Policy
Statement of Intent.
You may be asked to submit personal information about yourself (e.g. name, delivery address, and email address, etc.) in order to purchase products on our website.
Whenever you provide such personal date, we will treat such information as confidential in accordance with this policy.
Log Files/IP Addresses.
When you visit our site, we automatically log your IP address. This is the unique address that identifies your computer on the Internet and which is automatically recognized by our web server. We use IP addresses to help us administer the site and to collect data for broad research use only.
Information Placed on Your Computer.
We may store some information (commonly known as a "cookie") on your computer when you look at our site. This information facilitates your use of our site and helps us to provide you with the best level of service. For example, cookies store information about your shopping cart. If you wish to do so, you can erase or block cookies from your computer. Your help screen or manual should tell you how to do this, however, certain services may not work if you set your browser to not accept cookies.
Disclosing Your Information to Others.
Personal information such as name, address and telephone number will be passed onto our carriers for the purpose of delivering the goods purchased. No other personal information will be passed on.
We may also pass personal information to our merchant bank for the purpose of checking the details submitted. This information is not held in storage either in writing or electronic. The purpose of the check is to validate the card number being used to purchase goods and the address of the cardholder.
Other than the disclosures referred to in this policy we will not disclose any personal information to anyone unless we are legally entitled or obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud or other crime).
Return Policy
1. Return is ONLY acceptable if the purchased product has NOT been used.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@electricbike.net.au Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with your purchase, you need to contact us to obtain a RMA number within 7 days of delivery. We reserve the right to charge a 20% restocking fee for it.
4. All damaged or defective items must be reported within 7 days of delivery. If the item is damaged due to shipping, please save all the packaging materials in case a claim needs to be filed.
5. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer.
6. In returning items to us, C.O.D. on shipments will not be accepted.
Electric Bike Knowledge - Share, Learn, Maximize Your Experience
Why Electric Bike?
- Deserve more fun and freedom.
- Want their own traffic "lane", convenient parking spots and shortcuts.
- Prefer their local errands to be easy, slow paced and scenic.
- Like to save money, meet new people, and protect the environment.
- Enjoy the feeling of riding a bicycle.